Mentoring Program Keeps Public Sector Poised for Agility and Success


Project Focus


  • Diversity and Inclusion
  • Employee Mentoring
  • Leadership Development and Coaching

A historic shift in the US workforce will soon occur with the mass exodus of Baby Boomers eligible for retirement, creating an alarming loss of leadership and institutional knowledge. The public sector is particularly vulnerable to this phenomena because of a higher concentration of Boomers. With over 1,200 employees, the City of Columbus Department of Public Utilities (DPU) enlisted RAMA to develop a proactive approach to this impending staffing issue.

RAMA designed and deployed the Public Utilities Mentoring Program (PUMP) to transfer knowledge between senior and junior employees and develop DPU’s future leaders. The first of its kind for the City, PUMP applies RAMA’s Leading At Work (LAW) model, which is a framework for employee growth through coaching, mentoring, and professional development training.

With over 400 participants and climbing, PUMP has facilitated thousands of hours of professional development.  Participants report they have a profoundly deeper understanding and appreciation of all the functional operations within the Department.   This enlightenment has also fostered a renewed motivation and enthusiasm in the workplace.